• Finance And Business 19.04.2019 Comments Off on Distance Leadership International Corporations Organizations PDF C946fa040

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    Distance Leadership in International Corporations: Why Organizations Struggle when Distances Grow (Advances in Information Systems and Business Engineering) PDF




    by Nadine Poser : Distance Leadership in International Corporations: Why Organizations Struggle when Distances Grow (Advances in Information Systems and Business Engineering)

    ISBN : #3658152222 | Date : 2016-09-09

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    PDF-8b341 | Nadine Poser highlights the need for digital transformation in international organizations, not only from a business perspective but from a human point of view. Information technology is on the rise and with it the demand for highly influential digital leaders. The book covers the question under which conditions leadership can overcome physical distance. The author deliberately shifts the attentio… Distance Leadership in International Corporations: Why Organizations Struggle when Distances Grow (Advances in Information Systems and Business Engineering)


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  • Finance And Business 13.04.2019 Comments Off on Business Strategies Competitiveness Times Crisis PDF Fecbea427

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    Business Strategies and Competitiveness in Times of Crisis: A Survey on Italian SMEs PDF




    by Laura Gavinelli : Business Strategies and Competitiveness in Times of Crisis: A Survey on Italian SMEs

    ISBN : #1137578092 | Date : 2016-11-15

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    PDF-6f908 | This book focuses on the relationship between business strategy and competition among Italian SMEs in the aftermath of the economic crisis. First examining business strategy and competitive advantage in a broader sense, Business Strategies and Competitiveness in Times of Crisis goes on to analyse the strategic behaviour of SMEs and the key factors that allow them to overcome the challenges they fa… Business Strategies and Competitiveness in Times of Crisis: A Survey on Italian SMEs


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  • Finance And Business 12.04.2019 Comments Off on Serving Difficult Customer How Do PDF 5d52eef9c

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    Serving the Difficult Customer: A How-To-Do-It Manual for Library Staff (How to Do It Manuals for Librarians) (How-To-Do-It Manuals for Libraries) PDF




    by Kitty Smith : Serving the Difficult Customer: A How-To-Do-It Manual for Library Staff (How to Do It Manuals for Librarians) (How-To-Do-It Manuals for Libraries)

    ISBN : #1555701612 | Date : 1994-07-28

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    PDF-f1690 | “Difficult” people frequent every kind of library. Whether a tough customer’s behavior is a symptom of mental or emotional disorder, or the result of a bad day and a convenient target, all library staff benefit from knowing how to deal with one. This best-selling manual guides library staff at all levels through different types of behavior and clients (e.g., angry, hostile, aggressive, passive-agg… Serving the Difficult Customer: A How-To-Do-It Manual for Library Staff (How to Do It Manuals for Librarians) (How-To-Do-It Manuals for Libraries)


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    [Pub.91FjM] Serving the Difficult Customer: A How-To-Do-It Manual for Library Staff (How to Do It Manuals for Librarians) (How-To-Do-It Manuals for Libraries) PDF | by Kitty Smith


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  • Finance And Business 12.04.2019 Comments Off on Eastern European Perspectives Development Relations PDF 916b45d2f

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    Eastern European Perspectives on the Development of Public Relations: Other Voices (National Perspectives on the Development of Public Relations) PDF




    : Eastern European Perspectives on the Development of Public Relations: Other Voices (National Perspectives on the Development of Public Relations)

    ISBN : #1137404248 | Date : 2014-08-19

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    PDF-8a642 | The National Perspectives on the Development of Public Relations: Other Voices series is the first to offer an authentic world-wide view of the history of public relations. It features six books, five of which cover continental and regional groups. This second book in the series focuses on Eastern Europe…. Eastern European Perspectives on the Development of Public Relations: Other Voices (National Perspectives on the Development of Public Relations)


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  • Finance And Business 11.04.2019 Comments Off on Romancing Brand Intimate Relationships Consumers PDF 4f46bec1a

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    Romancing the Brand: How Brands Create Strong, Intimate Relationships with Consumers PDF




    by Tim Halloran : Romancing the Brand: How Brands Create Strong, Intimate Relationships with Consumers

    ISBN : #1118611284 | Date : 2014-01-07

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    PDF-92316 | A young woman tells a focus group that Diet Coke is like her boyfriend. A twenty-something tattoos the logo of Turner Classic Movies onto his skin. These consumers aren’t just using these brands. They are engaging in a rich, complex, ever-changing relationship, and they’ll stay loyal, resisting marketing gimmicks from competitors and influencing others to try the brand they love. How can marke… Romancing the Brand: How Brands Create Strong, Intimate Relationships with Consumers


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  • Finance And Business 11.04.2019 Comments Off on Cim Diploma Integrated Marketing Communications PDF 6cfe60d01

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    Cim Diploma – Paper 9: Integrated Marketing Communications: Practice and Revision Kit (2001): Exam Dates – 12-01, 06-02 PDF




    by BPP : Cim Diploma – Paper 9: Integrated Marketing Communications: Practice and Revision Kit (2001): Exam Dates – 12-01, 06-02

    ISBN : #0751748986 | Date : 2001-09-01

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    PDF-67275 | This practice and revision kit focuses on integrated marketing communications. It is part of a range of CIM study texts and practice and revision kits. Packed with exam-standard questions and model answers, these kits help to develop effective exam technique…. Cim Diploma – Paper 9: Integrated Marketing Communications: Practice and Revision Kit (2001): Exam Dates – 12-01, 06-02


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  • Finance And Business 11.04.2019 Comments Off on Complaint Management Excellence Creating Customer PDF 5414ce7bd

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    Complaint Management Excellence: Creating Customer Loyalty through Service Recovery PDF




    by Sarah Cook : Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

    ISBN : #0749465301 | Date : 2012-06-15

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    PDF-e768f | Across the global economy, customers’ expectations are continually rising but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones.Consultant Sarah Cook provides practical advice, tools and techniques for managers to manage… Complaint Management Excellence: Creating Customer Loyalty through Service Recovery


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    Complaint Management Excellence: Creating Customer Loyalty through Service Recovery by by Sarah Cook

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  • Finance And Business 10.04.2019 Comments Off on Strategic Partnering Pocketbook Tony Lendrum PDF Ed1646c41

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    The Strategic Partnering Pocketbook PDF




    by Tony Lendrum : The Strategic Partnering Pocketbook

    ISBN : #0074714031 | Date : 2004-05-20

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    PDF-7bfac | Following the successful Strategic Partnering Handbook, this is a concise introduction to the culture, strategy, processes, and people needed to make sustainable business relationships. The Strategic Partnering Pocketbook is the practitioner’s guide to developing these long-term, strategic, interdependent, and transparent relationships. It looks at the culture, strategies, structure, processes, an… The Strategic Partnering Pocketbook


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  • Finance And Business 10.04.2019 Comments Off on What Say Porcupine Humorous Customer PDF Ee19f706e

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    What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service PDF




    by Richard S. Gallagher : What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

    ISBN : #0814416799 | Date : 2008-06-12

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    PDF-fabb1 | What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porcupine uses the format of Aesop’s fables to illustrate fundamental principles of customer service, including: By a Hare: Great service is all about g… What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service


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  • Finance And Business 10.04.2019 Comments Off on Robot Technology Applications Proceedings Conference PDF 2da17acc8

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    Robot Technology and Applications: Proceedings of the 1st Robotics Europe Conference Brussels, June 27–28, 1984 PDF




    : Robot Technology and Applications: Proceedings of the 1st Robotics Europe Conference Brussels, June 27–28, 1984

    ISBN : #366202442X | Date : 2013-03-28

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